FAQ / Privacy Policy
Privacy Policy
Your email address and any personal information provided will never be sold or shared with third parties. Contact details will only be used by Chaputa! Records to send occasional newsletters about new releases. You can unsubscribe at any time.
This website uses functional cookies only, which are necessary for the operation of the site. All information collected is used exclusively for the functionality of the website and is not shared or used for any other purposes.
Payment
We accept payments securely via PayPal, Google Pay, Apple Pay, and Credit Cards. You do not need a PayPal account to make payments—simply use your debit or credit card. If you prefer to pay via bank transfer, please reach out to us for further instructions. Payment includes fees, shipping, and handling costs.
Shipping / Delivery
We ship worldwide! All orders are usually dispatched within 48 hours and come with tracking information. For orders including pre-order items, all items will be shipped together once the pre-order is available. If you prefer to receive your items separately, please let us know and we will charge additional shipping fees accordingly. You will receive an email notification once your order is packed and ready for shipment. Please add orders@chaputa.com to your email whitelist to ensure our shipping updates don’t end up in your junk folder.
Shipping Times
Shipping times vary depending on your location:
- Europe: 3–7 business days
- US & Canada: 7–14 business days
- Rest of the World: 10–21 business days
Please note that international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. We recommend checking with your local customs office for details.
Pre-orders
Pre-order items will be shipped as soon as they become available. Please note that this might take longer depending on production timelines.
If you order both in-stock and pre-order items together, the entire order will ship once the pre-order item is ready. If you wish to receive in-stock items sooner, let us know and we will charge additional shipping fees for a separate shipment.
Returns & Exchanges
If you’re not satisfied with your purchase, we are happy to exchange it or provide a refund once the item is returned to us. Please note:
- You will be responsible for return postage costs.
- Always keep proof of postage in case the return is lost in transit.
- Records must be returned sealed (if applicable).
Unclaimed packages that are returned to us are not refundable. If you wish to have the item resent, new shipping charges will apply.
Order Confirmation
Once your order is placed, you will receive an order confirmation email. If you don’t see it in your inbox within a few minutes, check your junk folder, and let us know if you still haven’t received it.
Stock Availability
All items are subject to availability. In the unlikely event that an item is out of stock after purchase, we will notify you immediately and offer a full refund or alternative options.
Customer Support / Contact
For any questions, concerns, or special requests, feel free to reach us at orders@chaputa.com. We’ll get back to you as soon as possible.
Additional Notes
- If you have any specific shipping instructions or need help with an order, don’t hesitate to contact us.
- We make every effort to ensure that all items are well-packaged, but if you experience any issues, please contact us within a reasonable time frame.